Non emergency medical transportation is a service provided by Medicaid for individuals to get to doctor’s appointments, pharmacy, and other health related services. These trips can be one-time only, like a trip to the dentist or for chemotherapy, or they can be a continuing series of trips, such as a dialysis ride. Non emergency transportation may be provided by commercial transit, like a bus or train, or it may be provided by a specialized provider, such as a wheelchair van operator or an ambulance provider.
The IHCP has contracted with a company called Verida to manage the statewide NEMT program for Traditional Medicaid participants (sometimes also known as fee-for-service Medicaid). This includes people who are not in a managed care plan, such as Hoosier Healthwise or Hoosier Care Connect.
Verida contracts with a variety of transportation providers to offer a wide range of services within the programs they serve. These transportation providers can include ambulatory, wheelchair and stretcher transports. In some programs, basic life support and advanced life support ambulance transportation is also available.
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With this update, IHCP is changing nonemergency transportation (NEMT) policy to carve out ALS and BLS transports from the FFS NEMT broker, Verida (formerly Southeastrans Inc). These transports should be scheduled directly with the transport provider and not through the NEMT broker.