Non-Emergency Medical Transportation Policies and Procedures Manual

August 10, 2023

More than 4 million people miss or delay their healthcare appointments each year because they do not have access to reliable transportation. This is a significant burden on individuals who already have limited mobility and often suffer from other barriers to care, including poverty and geographic isolation. The good news is that there are a number of services that help them get to their doctor’s office or hospital and back home again. These are known as non-emergency medical transportation services (NEMT).

Those who qualify for NEMT can use the service to travel to and from doctor’s offices or hospitals, pharmacies, and other health facilities. The service can be used by both Medicaid and Medicare beneficiaries and can be used for a variety of reasons, including a lack of working vehicle or driver’s license or a need for rideshare or public transit services.

The NEMT market is segmented based on application, with dialysis, routine doctor visits, and mental health related appointments holding the largest share in 2022. However, the rehabilitation segment is expected to grow at the fastest rate in the near future.

Starting a NEMT business may seem daunting, but it can be very rewarding for those willing to put in the work. From securing the right permits and licenses to setting up a transportation system, there are many steps to take. This article will cover everything you need to know about getting your NEMT business up and running.


Traffic Dave is on a mission to help traffic engineers, transportation planners, and other transportation professionals improve our world.
linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram