What Is a Work Order in Construction?

March 12, 2024

Whether you’re an architect, project manager, contractor or building construction company, work orders are an essential tool for managing projects and maintaining a well-oiled workflow. But what exactly is a work order? What are the different types of work orders in construction and what best practices can help you improve your work order management?

The primary purpose of a construction work order is to allow two parties—you and your customer—to agree on the details of a particular project. It’s an important document that can help you estimate costs and timelines and also helps your construction team track all proposal-related details consistently.

Work orders can be generated manually or automatically. Manual work orders are documents that you create and send in written form, while automated work orders are generated via a digital work order form or through recurring orders on software. Regardless of how you generate your work orders, there are some internal and external elements that should be included in them.

Internal work orders typically include your company’s name, client information and a description of the proposed service or task. They may also contain additional project-related requirements such as insurance and bond coverage or other items that differ from your master agreement and are unique to this specific project.

It’s also good to include your contact information as the point of contact for any questions your client might have and a signature field that shows you both agree to the terms cited in the document. Additionally, consider including other internal details like billing information and your legal business name.

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