There are a few ways to fix your PS5: one is to contact PlayStation Support directly through the phone number or live chat option. You can also try PlayStation Twitter Support or begin a warranty return process through the PlayStation website.
Depending on the issue, you may be able to fix it yourself. This will save you money on the service charge. However, if it is a more serious issue, you might need to send your console in for repair.
The PS5 HDMI port connects your PlayStation 5 to your TV to transmit digital uncompressed video and audio signals to the display. If the HDMI port is damaged, it cannot properly transmit these signals.
A common cause of a PlayStation 5 HDMI port problem is dirt and dust buildup in the HDMI port that interrupts and even damages the video signal. Dirt and dust accumulation can be prevented by removing the port before using it, cleaning it regularly, and by connecting the device to a clean HDMI cable.
Power issues can prevent your PS5 from working correctly, so it is important to check the voltage coming out of your outlet. If the console is plugged into a surge protector or wall socket that doesn't have enough power, it can shut off.
The best way to avoid this is by never leaving your PS5 idle for long periods of time, especially when you're in the middle of playing a game. This can lead to data corruption that can brick your console. It's also recommended that you don't leave your console in the rest mode when you're not playing, as it can cause problems with the system software.